Recall Hotline: 877-643-8440    

 

Recall Hotline: 877-643-8440  

 

Press release

U.S. Consumer Product Safety Commission – Fast Track Recall


Release Date: August 15, 2018

Release Number: 18-205                                      

Xtava Recalls Allure Hair Dryers Due to Fire, Burn and Electrical Shock Hazards


Recall Summary


Name of Product: Allure and Allure Pro hair dryers


Hazard: The hair dryer cord can overheat and catch on fire, posing a fire, burn and electrical shock hazards.


Remedy: Replace

Consumers should immediately stop using the hair dryers and contact Xtava to receive a free replacement hair dryer.

Consumer Contact: Xtava toll-free at 877-643-8440 from 8 a.m. to 5 p.m. ET Monday through Friday, online at www.xtava.com and click on “Product Recalls” or https://recall-xtava-allure.expertinquiry.com for more information.  

Recall Details


Units: About 235,000


Description: This recall involves the Allure and Allure Pro 2200W ionic ceramic hair dryers. The hand-held hair dryers are black or white and include a concentrator nozzle.  The hair dryers were sold separately or as part of various hair care kits that included hair treatment products, a flat iron or a diffuser. Many of the units have a label located underneath the back of the unit bearing the following SKU numbers: XTV010001, XTV010001N, XTV010002, or XTV010002N.  All units have “xtava” imprinted on the blower end of the hair dryer.


Incidents/Injuries: The firm has received 193 reports of the hair dryers or power cords overheating, melting, exploding or catching fire, including 18 reports of burns and two reports of a minor electrical shock. Four of the reported burn incidents resulted in a blister to the hand, wrist or finger. One consumer reported a severe burn.


Sold at: Online at Amazon.com, eBay.com, Walmart.com, Xtava.com, Groupon.com and other  websites from October 2014 through August 2018 for between $15 and $60 when sold separately, and for between $20 and $80 when sold as part of a hair care kit.


Importer: Xtava LLC, of New York

Manufactured in: China



Photos

Allure XTV010002 / XTV010002N White

Allure XTV010001 / XTV010001N Black

 
 

This recall was conducted voluntarily by the company under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms who commit to working with CPSC to quickly announce the recall and remedy to protect consumers.


About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction.  Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.


Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.


For more life-saving information, follow us on Facebook, Instagram @USCPSC, and Twitter @USCPSC or sign up to receive our e-mail alerts. To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired.


CPSC Consumer Information Hotline

Contact us at this toll-free number if you have questions about a recall:

800-638-2772 (TTY 301-595-7054)

Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime

Call to get product safety and other agency information and to report unsafe products.


Media Contact

Please use the phone numbers below for all media requests.

Phone: 301-504-7908

Spanish: 301-504-7800