Follow these criteria to identify whether the product is affected or not.
- The recalled hair dryers are only sold in black and white. The name “Xtava” is printed on the blower's end of the hair dryer. In addition, the hair dryer has three heat settings (low, medium, high) and two speed settings.
- Some of the recalled hair dryers also have a label underneath the back of the unit bearing the following SKU/model numbers: XTV010001, XTV010001N, XTV010002, or XTV010002N (see Figure 2 below). However, not all units have a label with a model number.
- Disabling your hair dryer is mandatory to receive your free replacement. It allows us to verify that the hair dryer cannot be accidentally used or resold, and allows us to ship your replacement as soon as possible. Please note, it is illegal to resell a recalled product.
You will be asked to upload a photograph of your hair dryer so that we can verify whether your hair dryer is part of the recall.